Monthly SLA

Ensure your Backstage instance runs smoothly with guaranteed response times, proactive monitoring, and dedicated support.

Starting from €999/month

Our Guarantees

4h Response

Critical issue response time guaranteed

99.9% Uptime

Guaranteed uptime SLA

24/7 Monitoring

Continuous monitoring coverage

Direct Support

Priority support line access

Proactive Monitoring

24/7 monitoring of your Backstage instance with automated alerts and health checks.

Rapid Response

Guaranteed response times for critical issues with escalation procedures.

Dedicated Team

Your dedicated support team that knows your environment and configuration.

[Monitoring Dashboard Preview]

Service Levels

Standard

€999/mo
  • Business hours support
  • 4h critical response
  • 99.9% uptime SLA
  • Monthly health reports
Most Popular

Premium

€1,999/mo
  • 24/7 support coverage
  • 2h critical response
  • 99.95% uptime SLA
  • Priority phone support
  • Proactive maintenance

Enterprise

Custom
  • Custom SLA terms
  • 1h critical response
  • 99.99% uptime SLA
  • Dedicated engineer
  • Custom integrations